Question 1

What is your minimum order quantity (MOQ)?

Accepted Answer

MOQ varies by product type. Standard products support flexible ordering — from trial batches to full container loads. For most dry mix mortar products, MOQ starts at one 20ft container per SKU. Contact our export team for specific MOQ details.

Question 2

Do you offer OEM and private label services?

Accepted Answer

Yes. We provide full OEM and private label manufacturing including custom packaging design, brand logo printing, formula adjustments for local climates, and multi-language product literature. Ideal for distributors building their own brand in Africa and Southeast Asia.

Question 3

Can I request product samples before placing an order?

Accepted Answer

Yes. We provide product samples for quality evaluation. Sample costs and shipping fees can be discussed based on your requirements. Samples are typically shipped via express courier and arrive within 5–10 business days.

Question 4

What is the typical production lead time?

Accepted Answer

Standard lead time is 7–15 days depending on order volume and product type. Large-volume orders are supported by our automated production lines with 200,000-ton annual capacity, ensuring stable and on-time delivery.

Question 5

Can you handle large-scale construction project supply?

Accepted Answer

Absolutely. With 30,000㎡ factory area and 200,000-ton annual production capacity, we can provide stable supply for large construction projects, government procurement, and distributor stocking programs.

Question 6

Which ports do you ship to in Africa and Southeast Asia?

Accepted Answer

We regularly ship to major ports including Lagos (Nigeria), Mombasa (Kenya), Tema (Ghana), Durban (South Africa), Manila (Philippines), Jakarta (Indonesia), Ho Chi Minh City (Vietnam), and Laem Chabang (Thailand). FOB and CIF terms available.

Question 7

What shipping terms do you offer?

Accepted Answer

We offer FOB (Free on Board) from Chinese ports and CIF (Cost, Insurance, Freight) to destination ports. Our export team assists with container booking, export documentation, COA, MSDS, and customs clearance support.

Question 8

Do you provide technical documentation and test reports?

Accepted Answer

Yes. We provide Certificate of Analysis (COA), Material Safety Data Sheets (MSDS), product datasheets, and test reports for all export products. Documentation can be customized for your local market requirements.

Question 9

What is the OEM private label process?

Accepted Answer

The process includes: (1) Product selection and formula discussion, (2) Packaging design and artwork approval (7–10 days), (3) Sample production and confirmation, (4) Bulk production (15–25 days), (5) Container packing and shipping. Our team guides you through each step.

Question 10

Are your products suitable for tropical climates?

Accepted Answer

Yes. Many of our products — especially waterproof mortar, tile adhesive, and wall putty — are formulated for high humidity and tropical conditions common in African and Southeast Asian markets. Custom formulations are available for extreme climates.

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